Innovative solutions for the 100% inspection and sorting of fasteners and special parts

DRA plus – Dimac Remote Assistance

DRA+ The new augmented reality remote assistance is an immediate audio and video communication channel with Dimac servicing.

Using the Acty© App, available for tablets and smartphones,  compatible with the main models of smart glasses, DRA+ enables the user to work directly on the machine, remotely guided by a Dimac specialist.

MULTICHANNEL CONNECTION WITH THE ASSISTANCE CENTER
chat / video / documents / voice

LIVE SUPPORT
EVERYWHERE

BEST EXPERTISE
TO TROUBLESHOOT

SAVE TIME
SAVE MONEY

ASSISTANCE GUARANTEED, NO MORE CONCERNS
100% INSPECTION
100% TIME-SAVING!

ACTY© APP FEATURES

•  Available for TABLET and SMARTPHONE Android 4.0, Apple IOS 8.0 and upper releases 
•  Compatible with the main models of SMART GLASSES 
•  Audio communication 
•  
Instant messaging 
•  Instant sharing of texts, images, videos

HOW DRA+  WORKS

YOUTUBE THE VIDEO > discover a 360° experience in the DRA+ world and find out how it’s easy to troubleshoot any machine stop

 

ONCE THE ACTY APP© IS STARTED, THE USER IS QUICKLY CONNECTED WITH DIMAC FOR IMMEDIATE ASSISTANCE.

A DIMAC TECHNICIAN TAKES ON CHARGE THE REQUEST AND ACTIVATES THE USER’S LIVE CAMERA

The Dimac technician can take pictures of the machine or shoot some working sequences to identify any critical point and guide the user during the adjustments. ACTY© enables the audio contact activation, the chat and the sharing of files, images and videos.  

DIMAC SERVICING CAN DISPLAY THE AUGMENTED REALITY INSTRUCTIONS – WRITTEN OR DRAWN – ON THE USER’S SCREEN OR SHOW PAGES OF INSTRUCTIONS OR TECHNICAL DOCUMENTS.

Usually, the call ends online or with the shipment of spare parts. When necessary, an on-site action can be planned. 

ACTIVATE NOW DRA+
DIMAC REMOTE ASSISTANCE

THE APP USABILITY IS EXCLUSIVELY FOR DIMAC CUSTOMERS WHO HAVE ACTIVATED THE DRA+ REMOTE ASSISTANCE. THE APP INSTALLATION IS MADE AFTER THE SERVICE ACTIVATION, THROUGH A DEDICATED LINK WHICH ENABLES THE LOGIN.

FILL OUT THE FORM TO RECEIVE INFORMATION. WE WILL CONTACT YOU AS SOON AS POSSIBLE

 

I'm not a robot

The Acty© App is compatible with Android 4.0, Apple IOS 8.0 and upper releases, but it is NOT downloadable from their App Stores. The functionality and effectiveness of the service can depend on the user’s Internet connection quality. 

Contatti

Dimac srl
15057 Tortona (AL) Italy
S.S. N.10 per Voghera 93/5/D
Tel +39 0131863447
Fax +39 0131890624
info@dimacsrl.com
r.e.a 156548, reg. imp. 2494 Alessandria
C.F. /P. IVA / VAT: 01368210066
Capitale sociale €150,000,00 int.vers.

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