DRA plus – Dimac Remote Assistance
DRA+ is the new augmented reality remote assistance is an immediate audio and video communication channel with Dimac servicing.
Using the app, available for tablets and smartphones, compatible with the main models of smart glasses, DRA+ enables the user to work directly on the machine, remotely guided by a Dimac specialist.
MULTICHANNEL CONNECTION
WITH THE ASSISTANCE CENTER
chat / video / pictures / documents / voice
LIVE SUPPORT
EVERYWHERE
BEST EXPERTISE
TO TROUBLESHOOT
SAVE TIME
SAVE MONEY
ASSISTANCE GUARANTEED
NO MORE CONCERNS
100% inspection
100% TIME-SAVING
HOW DRA+ WORKS
ONCE THE APP IS STARTED, THE USER IS QUICKLY CONNECTED WITH DIMAC FOR IMMEDIATE ASSISTANCE.
A DIMAC TECHNICIAN TAKES ON CHARGE THE REQUEST AND ACTIVATES THE USER’S LIVE CAMERA.
The Dimac technician can take pictures of the machine or shoot some working sequences to identify any critical point and guide the user during the adjustments. DRA+ enables the audio contact activation, the chat and the sharing of files, images and videos.
DIMAC SERVICING CAN DISPLAY THE AUGMENTED REALITY INSTRUCTIONS – WRITTEN OR DRAWN – ON THE USER’S SCREEN OR SHOW PAGES OF INSTRUCTIONS OR TECHNICAL DOCUMENTS.
Usually, the call ends online or with the shipment of spare parts. When necessary, an on-site action can be planned.
